Talking Couch Therapy

Talking Couch Therapy is committed to protecting your privacy and handling your personal information with care, transparency, and respect.

This Privacy Policy explains how we collect, use, store, and protect your information.
 

1. Information We Collect

We may collect personal information including:

• Name

• Email address

• Phone number

• Age and gender (where relevant)

• Information shared through contact or enquiry forms

We may also collect limited non-identifiable technical information (such as browser type or device) to improve website performance.
 

2. How We Use Your Information

Your information is used only for:

• Responding to enquiries

• Scheduling appointments

• Providing therapy services

• Administrative and operational purposes

• Improving our services

We do not sell or trade personal data.
 

3. Confidentiality & Data Protection

• All personal data is stored securely.

• Access is restricted to authorised team members only.

• Therapy-related information is handled in accordance with ethical and legal obligations.

Despite reasonable safeguards, no online platform can guarantee absolute security.
 

4. Cookies

Our website may use cookies to improve user experience and analyse website usage. You may disable cookies through your browser settings if you prefer.
 

5. Third-Party Services

We may use trusted third-party services (e.g. website hosting, email providers). These providers are required to comply with confidentiality and data-protection standards.
 

6. International Data Use

Your information may be processed or stored in the United Kingdom or India, depending on service delivery and administrative requirements. By using our services, you consent to such processing.
 

7. Your Rights

You have the right to:

• Request access to your personal data

• Request corrections

• Withdraw consent where applicable

• Ask us to stop using your data for non-essential communication

Requests can be made by contacting us at the email below.
 

8. Changes to This Policy

This Privacy Policy may be updated periodically. Continued use of our website or services constitutes acceptance of any changes.
 

9. Contact & Queries

For questions or concerns regarding privacy, please contact:
Email: talkingcouchtherapy@outlook.com